Frequently Asked Questions (FAQ)

1. What payment methods do you accept?

We accept major credit/debit cards (Visa, MasterCard, American Express) via Stripe, as well as PayPal. All transactions are processed securely—no card details are stored on our servers.

2. How much does shipping cost and how long will it take?

• Free Shipping on all orders, worldwide

• Delivery Time: 5–7 working days
  All shipments include tracking—once your order has shipped, you’ll receive a tracking link by email.

3. How can I track my order?

After placing your order, you’ll receive a confirmation email with a tracking link. You can also log in to “My Account” on our website and view your order status at any time.

4. What is your returns & exchange policy?

• Returns accepted: Within 14 days of delivery

• Condition: Items must be unworn, unwashed, with original tags attached

• How to start a return:

  1. Email clarivinne@gmail.com with your order number and reason for return

  2. We’ll reply with a returns label and instructions

• Refunds: Issued to your original payment method within 5 working days of receiving the returned item

• Exchanges: If you’d like a different size or colour, let us know in your return request and we’ll do our best to accommodate it.

5. Can I cancel or modify my order?

If your order hasn’t shipped yet, we can usually accommodate changes or cancellations. Email clarivinne@gmail.com as soon as possible with your request. Once an order has shipped, please follow our returns process instead.

6. How do I use a discount code?

At checkout, enter your code in the “Discount Code” field and click “Apply.” Only one code can be used per order, and some promotions may have minimum-spend requirements.

7. Do you offer gift wrapping or gift cards?

• Gift Wrapping: Available at checkout for an additional £4.00

• E-Gift Cards: Digital gift cards starting at £25—sent instantly via email with instructions on how to redeem.

8. Where can I find your size guide?

Click the “Size Guide” link on any product page to see detailed measurements and fit recommendations. If you’re between sizes, we recommend sizing up for a comfortable fit.

9. How can I contact customer support?

For all enquiries—order help, styling advice, or general questions—email us at clarivinne@gmail.com or send a DM on Instagram @clarivinne. We aim to reply within 24 hours on business days.